Talking outsourcing - comment and opinion on the latest in outsourcing and offshoring by Mark Kobayashi-Hillary Talking outsourcing - comment and opinion on the latest in outsourcing and offshoring by Mark Kobayashi-Hillary Talking outsourcing - comment and opinion on the latest in outsourcing and offshoring by Mark Kobayashi-Hillary

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Friday, 13 June 2008

It's not only about India

I was sitting watching the Austria v Poland football match last night trying to remember how on earth England failed to get into the Euro 2008 competition. Still, when I glanced at Fortune magazine today I saw some information that made me feel a certain pride in being English.

Good old British Telecom – now more correctly known at BT Group and driven globally by its BT Global Services division – is going great guns. In the last three months, BT signed more than $1bn of multi-year service management contracts with clients such as AT&T and Verizon. Just this week BT signed a $650m contract with Procter & Gamble to handle data, voice, and networks.

When we look at the use of outsourcing and offshoring by major companies, the detractors often assume it means nothing more than jobs are migrating to lower cost locations. The success of BT in transforming itself into one of the largest global operators in networks and IT services shows that the best technology suppliers are not necessarily in India.

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Comments

....or just the UK in the British Isles!

The Isle of Man is a world leader in ebusiness with multiple datacentres (O2, Domicilium, Netcetera, Continent8, etc.), the most demanding customers in financial services and online gambling and all tax free.

BT recently signed a $700 million outsourcing contract with Indian firm Tech Mahindra in which it holds a minority stake. I don't understand why the outsourcing debate becomes an India or China issue. Companies will go wherever they find the right market or the right people to get the work done.

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