Hiring the skills for outsourcing
I was recently scanning through the Offshore Futures report by consultancy Alsbridge. It was published about a month ago, and I saw I had been quoted in there, but given that I have lunch with the author on Friday I thought I should give it a closer inspection.
One thing that jumped out at me relates to human resources. Many in the industry have argued for a long time that partnering with companies demands a different skill set to procurement and purchasing. For long-term outsourcing to work, suppliers need to be included within the supply chain – and therefore to share in the success when the operation is working well.
The author of the report, Paul Morrison, states: “Outsourcing specialists would be a career evolution for procurement professionals, technical specialists and industry experts. A successful function is multi-disciplinary. A big core will come from IT and procurement because they are natural starting points.”
I agree with Paul, but I have not seen a lot of firms really specify this kind of multi-discipline approach in their hiring – it’s just the same old “have you got some experience of outsourcing?” I’d be interested to see just how this develops over the next few years. Perhaps those of us with a good combination of technical, industry, and communication skills might have a bright future after all?



I’d be interested to see just how this develops over the next few years. Perhaps those of us with a good combination of technical, industry, and communication skills might have a bright future after all?
Posted by: Outsource Account | Friday, 30 January 2009 at 09:56 AM
I agree, Mark. You have made the point very effectively. Outsourcing is not a passive exercise and BPO service providers are not mules carrying loads. It is a very dynamic process and both the service providers and the clients must function proactively and in harmony with each other to ensure success. Thought you might find this article interesting. It deftly illustrates this essential inter-dependence. Check it out at:
http://wns.com/Insights/outsourcing-bpo-articles/tabid/81/Default.aspx?smo=tosc
Posted by: Mark Scheidel | Friday, 30 January 2009 at 10:06 AM